Contact Us
How to Contact Us
At Masterpiece Jewelries, we value your feedback, inquiries, and the opportunity to assist you with your needs. You can reach us through various channels:
Phone:
Customer Service: +1 (678) 592-6988
Business Hours: Monday - Saturday, 9:00 AM - 8:00 PM
Email:
General Inquiries: info@masterpiecejewelries.com
Customer Support: support@masterpiecejewelries.com
Social Media:
Facebook: facebook.com/profile.php?id=61563381458865&sk=friends_likes
Instagram: instagram.com/masterpiecejewelries
TikTok: tiktok.com/mpjewelries
How We Resolve Issues
At Masterpiece Jewelries, customer satisfaction is our top priority. If you encounter any issues with your purchase or concerns, we are here to help. Here's how we handle and resolve issues:
1. Contact Us: Contact our customer support team via phone, email, or social media with a detailed description of your issue.
2. Acknowledgment: We will acknowledge receipt of your complaint within 24 hours and provide you with a reference number for tracking.
3. Investigation: Our team will investigate the issue, review the details, and identify the
best action.
4. Resolution: We will propose a resolution, which may include repairs, replacements, or refunds, depending on the nature of the issue.
5. Feedback: After resolving the issue, we will follow up to ensure you are satisfied with the outcome and gather feedback for continuous improvement.
Approximate Time of Resolution
We strive to resolve all issues promptly and efficiently. The approximate timeframes for different types of resolutions are as follows:
 Simple Inquiries and Minor Issues: Within 1-2 business days.
 Product Repairs or Adjustments: 5-7 business days, depending on the complexity.
 Replacements or Refunds: 7-10 business days.

Please note that more complex issues may require additional time, and we will keep you informed throughout the resolution process. At Masterpiece Jewelries, we are committed to providing exceptional service and ensuring your experience with us is outstanding.

Thank you for choosing Masterpiece Jewelries.